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Music Intranet - Computing Overview

Follows are some resources for departmental computing and UC policy:
http://music.ucsd.edu/computing/

 

  

  1. Apple hardware problems – if you’ve purchased a computer from the bookstore and it is still under warranty (or Applecare coverage), you can visit any Apple Store for repairs (best to make a reservation at the “Genius Bar”). The UCSD bookstore can also perform some repairs.

  2. Other hardware problems – If you purchased from the bookstore, contact them directly.  The bookstore works with various repair vendors that will take repairs on contract.  Otherwise, contact the vendor from where you purchased the computer.

  3. For all other issues, please use our Computing Support Request form.

  4. Studios and Labs

  5. Calendar and Event Management System (EMS)

  6. Security Policy Update for FALL 2024 -
    * macOS 11 Big Sur has reached end-of-life.
    * macOS 12 Monterey will reach end-of-life in November 30, 2024.
    * Operating Systems - To connect to the UC San Diego network (including from VPN), all devices must be running a supported operating system with recent security updates. Apple computers should run OS X 12 (Monterey with updates) or newer. Windows computers should run Windows 10 or newer (with updates).
    * Encryption - UC-owned laptops and computers acccessing FERPA-protected data must be encrypted (e.g. via FileVault).
    * Compliance - Computers using the on-campus wired network must run Qualys (security compliance) and Trellix (antivirus). Contact music-help@ucsd.edu for installers. For Apple products purchased with UC funding, UC San Diego ITS  mandates enrollment with Apple's "Device Enrollment Program" (DEP). See the "Compliance and Remote Mgmt" section below provides detail.

Compliance and Remote Mgmt

University of California:

For information on UC policy:  see the campus Minimum Network Security Standards ,  the UCOP IS-3 information policy, and the PPM 135-3 Exhibit B.

 

It is expected that UC-funded computers comply with UC security policy, regardless of their location or use. Compliance means running a supported operating system (macOS Monterey or newer, Windows 10 or newer, or a current Linux OS with the most recent security patches). 

Remote Management:

For 2024, we have some additional compliance requirements. If you are using a UC-funded computer, you may soon receive a "Remote Management" popup with the requirement to login with your AD account.

 

Don't panic. This is not a scam, but part of the new UC requirements. After logging in, your computer will receive the most basic security profiles. Under normal circumstances, self-managed computers will not have any limitations, no one will access it, your data will not be accessed, and no updates or software installations will be performed. IT staff from the schools of Social Sciences and the Arts and Humanities will simply be able to see whether or not your computer is compliant. In the event that your computer is stolen, UC San Diego IT staff will have the capability to erase the system after a police report is filed. That is the extent of "Remote Management".

 

Follows are screen captures related to Remote Management and profiles. 

 

Remote Management popup:
Compliance 01

 

Profiles:
To view the security profiles on your Apple computer,
see System Settings -> Privacy & Security -> Profiles.
Basic settings with minimal control will show as follows:
Compliance 02

 

Profile Detail:
From Profiles, double-click on "Mangement Profile" to view the details
which will appear similar to the following:
Compliance 03

Personal Computers:

If you access UC business data (especially that covered by FERPA) on your personal computer, then your personal computer is subject to the same compliance requirements. In the least, your personal computer should run Qualys, FireEyeHX, and be registered with Intune with the basic profiles. The disk should be encrypted. Personal computers connected to the campus wired network are also subject to these compliance requirements.

Business Office Computers:

Most business office staff will now receive an "SSCF" configured laptop. This means that you will have the same software and compliance settings as other staff within the schools of Social Sciences and the Arts and Humanities.

Send questions or concerns on Compliance and Remote Management to music-help@ucsd.edu.

 

Information for Guests

WIFI

Guests may use the "UCSD-Guest" WIFI for web, ssh and secure e-mail applications. Select the "UCSD-Guest" from your wireless device, open a web browser and agree to the terms.

For more information on the Guest WIFI, see Using Wireless as a Guest at UC San Diego.

Ethernet

Hardwired ethernet is available in the CPMC, WLH and Mandeville buildings. To access this, your device must be registered. To ensure that we have all of the information to register your device, please fill out a Computer Support request.

Note that registration can take up to 2 business days to complete.

Once registered, your desktop computer or laptop can be configured for DHCP.

If your computer receives a dynamic IP address which appears as 172.16.x.x, then your computer is not properly registered. You will, however, be able to access UCSD resources (such as on-campus web and e-mail servers).

 

Accounts - AD and Business Systems

Active Directory (AD) accounts are used for access to email, WIFI, VPN, Canvas and other general campus systems. Graduate students and undergraduate student workers have 2 AD accounts - one for student work (managed by ETS) and one for employment (managed by Music). The campus made this choice several years ago and Music complies with no exception.

Business Systems accounts are used for access to business tools such as the link family, MyServices, eGrades, and other central applications, usually as part of employment. New graduate students will self-register for their Business Systems account using their employee email address.

Chrome profiles will help. We realize the complication with accessing two accounts with the Single Sign-on (SSO) system in a web browser. Running two different web browsers (most use Chrome and Safari on the mac) can help. In Chrome, you can make separate profiles by clicking on the small profile icon at the top/right corner. This will provide access to your 2 accounts via separate windows (not tabs). On Mobile devices, add both accounts.

Employees (including graduate students and undergraduate student workers) are expected to check their employee email. Business Systems accounts that are unused for 10-weeks will be deactivated. For this reason, it is recommended that TAs login to a Business System at least twice each quarter. 

To reset your AD password (either student or employee), visit https://password.ucsd.edu

To reset your Business Systems password, make sure you have access to your employee email, then visit: https://blink.ucsd.edu/technology/network/access/business-systems/reset.html

Department of Music employees can contact the Department Security Administrators (DSAs) at music-dsa-g@ucsd.edu for assistance with Business Systems.

For additional information on accounts, including changing passwords, see the Blink page on UC San Diego Accounts and Passwords.

Communication and Collaboration

 

 UC San Diego campus resources 

  1. News - Novel Coronavirus (COVID-19) Information for the UC San Diego Community
  2. EdTech with links to Canvas and other useful online information.
  3. Zoom - Video and Web Conferencing
  4. Canvas - Kaltura/Canvas Basics (recording and uploading video)
  5. keepteaching.ucsd.edu
Guides to Audio over Zoom, Jacktrip, etc.:
  1. 7 minutes tutorial on "Original Sound" mode of Zoomhttps://www.youtube.com/watch?v=50NoWIiYECA
  2. Comparison of cameras, microphones and goes deeper into "Original Sound"https://theonlinemusicteacher.com/teaching-music-online-with-zoom/
  3. Audio Movers Plugin - https://audiomovers.com
    A video example of using Audio Movers over Zoom -https://www.youtube.com/watch?v=OmJUOkf0kE4
Links to Resources and Guide's at UCSD
  1. Laptop Loaner Programstudents can request a laptop through our laptop lending program, but must qualify and fill out a form. https://eforms.ucsd.edu/view.php?id=490887
  2. Library's Remote Teaching Resourceshttps://docs.google.com/spreadsheets/d/1NvUIzGZn9-Tf4SboiMYmm-pGAOEuRp1ZHN2BrTViX84/edit#gid=0
  3. Resources for remote teaching for lecture-based courses: a quick start guide by Prof. Padmini Rangamani, Associate Professor, Department of Mechanical and Aerospace Engineering, Jacobs School of Engineering, University of California San Diego - https://docs.google.com/document/d/1hRBcWu9Y2oL1PBy49iO_t3HEdIBCxhbfTopLnZpV5H8/edit?usp=sharing
  4. Transition to online teaching in a pinch (Slide Presentation) by Stephanie Fraley, Huihui Qi, Padmini Rangamani - https://docs.google.com/presentation/d/1dWri2HZzK304HB2AQO1uQtD3vRaREpEXsALMBEolmF8/edit?usp=sharing
  5. Gradescope on Canvas Tutoria (Slide Presentation). A survival guide to online grading by TAs for TAs. Fearless leaders: Allen Leung (CENG), Kiersten Scott (BENG), Jenna Lawrence (MAE), Yue Gu (MSE), Manas Likhit (NE), Jacobs School of Engineering, UCSD - https://docs.google.com/presentation/d/1hE_0rfSVBXXeq_VKVSfhszTwUSGle7zHpSP04neQb78/edit?usp=sharing
 
Other Links:
  1. Resources for Teaching Music and Audio Production Online, by Dr. Eric Honour and Dr. Jeff Kaiser  - https://docs.google.com/document/d/13fYFK_qaeVnIGdobLWmtGJfZLutB5181ZTxN9dmD2Y/mobilebasic?fbclid=IwAR0ZbKZD6bHejsWJJOSvxQK46a1ajRi9oRt4OY28NwYhmqr0TzbeoOJoT74

FAQs:

  • We have collected some FAQs on issues in this Google Doc

Networking

Networking Overview

As part of the Next Generation Network at UCSD, computers in UCSD offices or labs may connect to the UCSD network and the Internet. Users must follow UCSD usage policies in order to retain connection privileges.

Wired Ethernet

All devices connecting to the wired UCSD network must be registered. You can register your computer yourself through the UCSD Ethernet Registration Form.

You will need to specify the subnet.

  • The CPMC subnet is: 132.239.47.x
  • The Warren subnet is: 132.239.167.x
  • The Mandeville subnet is: 132.239.234.x

Registration requires the MAC (i.e. "hardware") address of your ethernet port. Laptops without ethernet ports will require a USB adapter. Since the MAC address (and registration) is associated with the adapter, it is expected that faculty and students own their own adapters. The bookstore stocks the Apple and Startech adapters (note that some Startech adapters require drivers).

The Department of Music supports wired ethernet to all Faculty, Staff and Graduate student offices within CPMC and all Faculty offices in WLH. There is no wired ethernet in the WLH grad area. Most offices and classrooms have at least one active ethernet port. If you need for an ethernet port to be activated, please fill out a Music's Computer Support request.

Once registered, your desktop computer or laptop can be configured with DHCP.

If your computer receives a dynamic IP address which appears as 172.16.x.x, then your computer is not properly registered. You will, however, be able to access UCSD resources (such as on-campus web and e-mail servers).

Wireless

In addition to the traditional wired Ethernet, UCSD IT Services has deployed the "UCSD-GUEST" and "UCSD-PROTECTED" wireless networks throughout campus. If you have an AD Account, please use the "UCSD-PROTECTED" network. It provides more services and is more secure.

During the first week or 2 of the academic year, it's common for the wireless network to become overloaded. Please plan appropriately.

See the Blink page titled Wireless Overview for more information.

More Information

For more information on networking at UCSD, see the Blink page on Network Connections.

Passwords

The Department of Music is served by 2 servers:

  1. MUSIC” – Linux e-mail, mail lists, web and SQL database server.
  2. MUSICBIZ” – Mac OS X fileserver, Filemaker Server, and calendar server.

Depending on their needs, faculty and staff may access one or more of the above servers in order to take advantage of the following services:

    1. File service – centralized file storage which is regularly backed up
    2. E-mail – All @music.ucsd.edu addresses and mail lists are served from within the department.
    3. Web – The Instructional WWW Developement Center supports all web for instruction. They support WebCT as well as web space for courses. Faculty and TAs are encouraged to use WebCT and it provides a standard look, automatic links into campus directories and the potential for a history of course information from one year the next.If WebCT does not suffice, IWDC can also provide plain-old web space. If IWDC’s services are not sufficient, contact support@music.ucsd.edu for access to departmental resources.Faculty, Staff and research organizations can post web content on the music.ucsd.edu. The URL will appear in the form of http://music.ucsd.edu/~username. To obtain space on the music server, fill out the Computer Support request form. You will receive account information which will give you FTP access to the web server. If you have unique web requirements or require assistance with building your web pages, contact UCSD’sIWDC.
    4. Access to departmental databases (either SQL or Filemaker)

To change your server passwords, contact support@music.ucsd.edu.

E-Mail and Google Services

As of 2023, the campus supports both Google and Microsoft Office 365 for E-mail. Within the Department of Music, all students and staff use Google Mail, while some faculty use Google and some still use Microsoft. 

The deparment makes use of other Google services such as Drive, Calendar, Groups, and Chat. So, all faculty have access to Google, even if e-mail is delivered to Microsoft.

Google services at UCSD:

Webmail:

To ensure that you are viewing the most recent information, the department recommends that you use webmail and/or mobile applications (e.g. Apple's "Mail" or the "GMail" application on the iPhone or iPad). It is recommended that you avoid using computer-based e-mail browsers (such as Apple's "Mail"). People have reported delays and lost messages (especially with newer operating systems with Microsoft services). Computers using Apple Mail that access FERPA protected data must run disk encryption.

 

Software

Obtaining Software & Licenses

The Music Department does not maintain any library of “extra” software licenses. For the most part, the best deals will be either directly with the manufacturer or through the campus bookstore.

UCSD has site license discounts on some software (including Microsoft Office and Adobe). view the Software Distribution.

To request software additons to the Department of Music labs and studios, fill out a Computing Support Form.

Graduate students may request software licenses and subscriptions for use on their laptops. Use the "Grad Student Travel/Research Grant Proposals" request form to make requests. In most cases, Gradutes students will purchase student annual subcriptions from the manufacturuer (e.g. Cycling '74 or Avid) and receive reimbursement. 

Instructors and TAs looking for software licenses or subscriptions to use for class (e.g. "SoundTrap") should use the "Request for Departmental Resources" request form.

Backups

The Department of Music administrative file servers are backed-up and scanned for viruses on a regular basic. Store important files on the file servers. The “Users” folder (on Mac OSX) are backed-up on staff Macs weekly.

While the department does not, currently, support regular backups of Faculty or research computers desktops or laptops, the computer support staff can assist with installation of backup devices and one-time archives to CD or DVD. At the beginning of each academic year, we purchased a large batch of external hard disks to help with your backups. If you would like like a disk or other backup assistance, fill out a Computer Support Request.

Websites

The Department of Music is served by 2 servers:

  1. MUSIC” – Linux e-mail, mail lists, web and SQL database server.
  2. MUSICBIZ” – Mac OS X fileserver, Filemaker Server, and calendar server.

Depending on their needs, faculty and staff may access one or more of the above servers in order to take advantage of the following services:

    1. File service – centralized file storage which is regularly backed up.

 

    1. E-mail – All @music.ucsd.edu addresses and mail lists are served from within the department.

 

    1. Web – The Instructional WWW Developement Center supports all web for instruction. They support WebCT as well as web space for courses. Faculty and TAs are encouraged to use WebCT and it provides a standard look, automatic links into campus directories and the potential for a history of course information from one year the next.If WebCT does not suffice, IWDC can also provide plain-old web space. If IWDC’s services are not sufficient, contact support@music.ucsd.edu for access to departmental resources.

      Faculty, Staff and research organizations can post web content on the music.ucsd.edu. The URL will appear in the form of http://music.ucsd.edu/~username. To obtain space on the music server, fill out the Computer Support request form. You will receive account information which will give you FTP access to the web server. If you have unique web requirements or require assistance with building your web pages, contact UCSD’sIWDC.

 

  1. Access to departmental databases (either SQL or Filemaker)

To change your server passwords, contact support@music.ucsd.edu.

Servers

The Department of Music is served by 2 servers:

  1. MUSIC” – Linux e-mail, mail lists, web and SQL database server.
  2. MUSICBIZ” – Mac OS X fileserver, Filemaker Server, and calendar server.
  3. MusicProd” – Mac OSX Production support
  4. MusicStream” – Mac OSX Quicktime Streaming server

Depending on their needs, faculty and staff may access one or more of the above servers in order to take advantage of the following services:

    1. File service – centralized file storage which is regularly backed up.
    1. E-mail – All @music.ucsd.edu addresses and mail lists are served from within the department.
  1. Web – The Instructional WWW Developement Center supports all web for instruction. They support WebCT as well as web space for courses. Faculty and TAs are encouraged to use WebCT and it provides a standard look, automatic links into campus directories and the potential for a history of course information from one year the next.If WebCT does not suffice, IWDC can also provide plain-old web space. If IWDC’s services are not sufficient, contact support@music.ucsd.edu for access to departmental resources.

    Faculty, Staff and research organizations can post web content on the music.ucsd.edu. The URL will appear in the form of http://music.ucsd.edu/~username. To obtain space on the music server, fill out theComputer Support request form. You will receive account information which will give you FTP access to the web server. If you have unique web requirements or require assistance with building your web pages, contact UCSD’sIWDC. Graduate students should use “iMusic1.ucsd.edu” for web service (Contact ACS for information on that server).

  2. Access to departmental databases (either SQL or Filemaker)

To change your server passwords, contact support@music.ucsd.edu.

Printing

Departmental printing is supported for Mac OSX, Windows and Linux systems for Faculty and Staff to the printer in the Mail Room or in the WLH printer closet.

The department also supports 5 staff printers – one of which is color.

Printing for Graduate instructional work is supported by a large-format HP 700 series printer in the WLH Graduate Work Room (WLH 2141) and a low-volume HP 400 series printer in the Graduate mail room. Graduate students should see the staff for printer supplies.

Faculty, Staff and Graduate students may print PDF files from USB sticks using the Xerox Workcentre in the CPMC work room.

If you are printing multiple copies (especially in color), consider using Imprints – the quality is better and and the cost is less.

Undergraduate students should use ETS resources for printing (Pepper Canyon and the Price Center are the closest).

Follows are the steps to connect to the HP4350 Faculty/Staff printer in the mail room:
  1. Ensure that you are on the UCSD-PROTECTED WIFI or plugged in to ethernet. Check that you are online (e.g. can connect to Google via a web browser)
  2. Open System Preferences -> Print & Scan
  3. Click the “+” below the Printers list
  4. If you see “CPMC HP LaserJet 4350″ in the list, click on it then on the “Add” button
  5. If not, click on the “IP” icon at the top. Enter “cpmc-printer01.ucsd.edu” in the “Address” field and “HP Jetdirect – Socket” in the “Protocol field. Then click the “Add” button.

 intranet_printing

Contact support@music.ucsd.edu for printer configuration information.

Teleconferencing

UCSD is supportive of teleconferencing activities. To this end, Faculty, Staff and Students have been setup with Zoom Pro accounts at no charge. Information on Zoom can be found here.

While it is acceptable for telematic participation in meetings, seminars and defenses, it is the Music Department's policy for users to facilitate their own sessions by using their own Skype or Zoom accounts and their own laptops.

Most of the lab and studio computers support Skype and Zoom. There is also an iMac in the CPMC 231 Faculty Conference Room which is configured with Zoom, Skype, an external USB camera, external speakers and a large LED display.

For supported events, the department has a "production" role account that can be used for Zoom, hosted by the assigned event manager for the event. Others can be added as Zoom co-hosts. For other events, faculty and students should use their own Zoom Pro accounts. It is recommended that you use your username for your "personal link", but password-protect ALL zoom sessions.

As of 3/2020, the department has several Zoom Q2n4K cameras available for checkout. Zoom Q2n4K Info (PDF).

There are two rooms in CPMC configured for podcasting via the campus https://podcast.ucsd.edu service. CPMC 127 has a camera at the back of the room (controlled by the recording staff) and audio from the house system (including the podium mic and mixer). The CPMC 136 system pulls video from the VGA projector feed and audio from the room mixer. For good audio, it may be necessary to connect a mic to the room mixers.

There is an iPad locked in a locker in CPMC 231 which supports Skype and Zoom (see Brady or Trevor for the combo). Please remember to log out of your account when you are finished. 

Scanning

As of 2009, facilities for scanning are not provided by the Department.

  1. Staff can see Becky in the front office for special projects
  2. USB scanners can be purchased at the bookstore for around $100
  3. Grad students may use the scanner in the TA office, 2nd floor of CPMC
  4. Promotional materials may be scanned in the Publicity office – see Dirk
  5. Imprints provides cost-effective scanning to PDF format including character recognition

Campus Computing

Security and Viruses

  1. University Network Security Policy
  2. Blink - Antivirus
  3. As of 2021, the Department of Music provides SentinelOne antivirus support for all faculty and staff.