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Music Intranet - Computing Overview

Follows are some resources for departmental computing:

 

 

 

  1. Apple hardware problems – if you’ve purchased a computer from the bookstore and it is still under warranty (or Applecare coverage), you can visit any Apple Store for repairs (best to make a reservation at the “Genius Bar”). The UCSD bookstore can also perform some repairs.

  2. Other hardware problems – If you purchased from the bookstore, contact them directly.  The bookstore works with various repair vendors that will take repairs on contract.  Otherwise, contact the vendor from where you purchased the computer.

  3. For all other issues, please use our Computing Support Request form.

  4. Studios and Labs

  5. Calendar and Event Management System (EMS)

  6. Security Policy Summary - Important: OS X 10.14 Mojave has reached end-of-life. To connect to the UC San Diego network (including from VPN), all devices must be running a currently-supported operating system with recent security updates. As of 10/25/2021, Apple computers should run OS X 10.15.7 or newer. Windows computers should run Windows 10 or newer (with updates). UC-owned laptops must be encrypted (e.g. via FileVault) and run antivirus software (as of 2021, the department provides SentinelOne). See the campus Minimum Network Security Standards for details. 

Information for Guests

WIFI

Guests may use the "UCSD-Guest" WIFI for web, ssh and secure e-mail applications. Select the "UCSD-Guest" from your wireless device, open a web browser and agree to the terms.

For more information on the Guest WIFI, see Using Wireless as a Guest at UC San Diego.

Ethernet

Hardwired ethernet is available in the CPMC, WLH and Mandeville buildings. To access this, your device must be registered. To ensure that we have all of the information to register your device, please fill out a Computer Support request.

Note that registration can take up to 2 business days to complete.

Once registered, your desktop computer or laptop can be configured for DHCP.

If your computer receives a dynamic IP address which appears as 172.16.x.x, then your computer is not properly registered. You will, however, be able to access UCSD resources (such as on-campus web and e-mail servers).

 

Networking

Networking Overview

As part of the Next Generation Network at UCSD, computers in UCSD offices or labs may connect to the UCSD network and the Internet. Users must follow UCSD usage policies in order to retain connection privileges.

Wired Ethernet

All devices connecting to the wired UCSD network must be registered. You can register your computer yourself through the UCSD Ethernet Registration Form.

You will need to specify the subnet.

  • The CPMC subnet is: 132.239.47.x
  • The Warren subnet is: 132.239.167.x
  • The Mandeville subnet is: 132.239.234.x

Registration requires the MAC (i.e. "hardware") address of your ethernet port. Laptops without ethernet ports will require a USB adapter. Since the MAC address (and registration) is associated with the adapter, it is expected that faculty and students own their own adapters. The bookstore stocks the Apple and Startech adapters (note that some Startech adapters require drivers).

The Department of Music supports wired ethernet to all Faculty, Staff and Graduate student offices within CPMC and all Faculty offices in WLH. There is no wired ethernet in the WLH grad area. Most offices and classrooms have at least one active ethernet port. If you need for an ethernet port to be activated, please fill out a Music's Computer Support request.

Once registered, your desktop computer or laptop can be configured with DHCP.

If your computer receives a dynamic IP address which appears as 172.16.x.x, then your computer is not properly registered. You will, however, be able to access UCSD resources (such as on-campus web and e-mail servers).

Wireless

In addition to the traditional wired Ethernet, UCSD IT Services has deployed the "UCSD-GUEST" and "UCSD-PROTECTED" wireless networks throughout campus. If you have an AD Account, please use the "UCSD-PROTECTED" network. It provides more services and is more secure.

During the first week or 2 of the academic year, it's common for the wireless network to become overloaded. Please plan appropriately.

See the Blink page titled Wireless Overview for more information.

More Information

For more information on networking at UCSD, see the Blink page on Network Connections.

Passwords

The Department of Music is served by 2 servers:

  1. MUSIC” – Linux e-mail, mail lists, web and SQL database server.
  2. MUSICBIZ” – Mac OS X fileserver, Filemaker Server, and calendar server.

Depending on their needs, faculty and staff may access one or more of the above servers in order to take advantage of the following services:

    1. File service – centralized file storage which is regularly backed up
    2. E-mail – All @music.ucsd.edu addresses and mail lists are served from within the department.
    3. Web – The Instructional WWW Developement Center supports all web for instruction. They support WebCT as well as web space for courses. Faculty and TAs are encouraged to use WebCT and it provides a standard look, automatic links into campus directories and the potential for a history of course information from one year the next.If WebCT does not suffice, IWDC can also provide plain-old web space. If IWDC’s services are not sufficient, contact support@music.ucsd.edu for access to departmental resources.Faculty, Staff and research organizations can post web content on the music.ucsd.edu. The URL will appear in the form of http://music.ucsd.edu/~username. To obtain space on the music server, fill out the Computer Support request form. You will receive account information which will give you FTP access to the web server. If you have unique web requirements or require assistance with building your web pages, contact UCSD’sIWDC.
    4. Access to departmental databases (either SQL or Filemaker)

To change your server passwords, contact support@music.ucsd.edu.

Software

Obtaining Software & Licenses

The Music Department does not maintain any library of “extra” software licenses. For the most part, the best deals will be through the campus bookstore.

UCSD has site license discounts on some software (including Microsoft Office, Filemaker and Eudora for Mac OS9, Mac OSX and Windows). view the Software Distribution website and fill out a Computing Support Form to purchase electronic versions of these packages or to request software for any of the computers in the studios.

Backups

The Department of Music administrative file servers are backed-up and scanned for viruses on a regular basic. Store important files on the file servers. The “Users” folder (on Mac OSX) are backed-up on staff Macs weekly.

While the department does not, currently, support regular backups of Faculty or research computers desktops or laptops, the computer support staff can assist with installation of backup devices and one-time archives to CD or DVD. At the beginning of each academic year, we purchased a large batch of external hard disks to help with your backups. If you would like like a disk or other backup assistance, fill out a Computer Support Request.

Websites

The Department of Music is served by 2 servers:

  1. MUSIC” – Linux e-mail, mail lists, web and SQL database server.
  2. MUSICBIZ” – Mac OS X fileserver, Filemaker Server, and calendar server.

Depending on their needs, faculty and staff may access one or more of the above servers in order to take advantage of the following services:

    1. File service – centralized file storage which is regularly backed up.

 

    1. E-mail – All @music.ucsd.edu addresses and mail lists are served from within the department.

 

    1. Web – The Instructional WWW Developement Center supports all web for instruction. They support WebCT as well as web space for courses. Faculty and TAs are encouraged to use WebCT and it provides a standard look, automatic links into campus directories and the potential for a history of course information from one year the next.If WebCT does not suffice, IWDC can also provide plain-old web space. If IWDC’s services are not sufficient, contact support@music.ucsd.edu for access to departmental resources.

      Faculty, Staff and research organizations can post web content on the music.ucsd.edu. The URL will appear in the form of http://music.ucsd.edu/~username. To obtain space on the music server, fill out the Computer Support request form. You will receive account information which will give you FTP access to the web server. If you have unique web requirements or require assistance with building your web pages, contact UCSD’sIWDC.

 

  1. Access to departmental databases (either SQL or Filemaker)

To change your server passwords, contact support@music.ucsd.edu.

Servers

The Department of Music is served by 2 servers:

  1. MUSIC” – Linux e-mail, mail lists, web and SQL database server.
  2. MUSICBIZ” – Mac OS X fileserver, Filemaker Server, and calendar server.
  3. MusicProd” – Mac OSX Production support
  4. MusicStream” – Mac OSX Quicktime Streaming server

Depending on their needs, faculty and staff may access one or more of the above servers in order to take advantage of the following services:

    1. File service – centralized file storage which is regularly backed up.
    1. E-mail – All @music.ucsd.edu addresses and mail lists are served from within the department.
  1. Web – The Instructional WWW Developement Center supports all web for instruction. They support WebCT as well as web space for courses. Faculty and TAs are encouraged to use WebCT and it provides a standard look, automatic links into campus directories and the potential for a history of course information from one year the next.If WebCT does not suffice, IWDC can also provide plain-old web space. If IWDC’s services are not sufficient, contact support@music.ucsd.edu for access to departmental resources.

    Faculty, Staff and research organizations can post web content on the music.ucsd.edu. The URL will appear in the form of http://music.ucsd.edu/~username. To obtain space on the music server, fill out theComputer Support request form. You will receive account information which will give you FTP access to the web server. If you have unique web requirements or require assistance with building your web pages, contact UCSD’sIWDC. Graduate students should use “iMusic1.ucsd.edu” for web service (Contact ACS for information on that server).

  2. Access to departmental databases (either SQL or Filemaker)

To change your server passwords, contact support@music.ucsd.edu.

Printing

Departmental printing is supported for Mac OSX, Windows and Linux systems for Faculty and Staff to the printer in the Mail Room or in the WLH printer closet.

The department also supports 5 staff printers – one of which is color.

Printing for Graduate instructional work is supported by a large-format HP 700 series printer in the WLH Graduate Work Room (WLH 2141) and a low-volume HP 400 series printer in the Graduate mail room. Graduate students should see the staff for printer supplies.

Faculty, Staff and Graduate students may print PDF files from USB sticks using the Xerox Workcentre in the CPMC work room.

If you are printing multiple copies (especially in color), consider using Imprints – the quality is better and and the cost is less.

Undergraduate students should use ETS resources for printing (Pepper Canyon and the Price Center are the closest).

Follows are the steps to connect to the HP4350 Faculty/Staff printer in the mail room:
  1. Ensure that you are on the UCSD-PROTECTED WIFI or plugged in to ethernet. Check that you are online (e.g. can connect to Google via a web browser)
  2. Open System Preferences -> Print & Scan
  3. Click the “+” below the Printers list
  4. If you see “CPMC HP LaserJet 4350″ in the list, click on it then on the “Add” button
  5. If not, click on the “IP” icon at the top. Enter “cpmc-printer01.ucsd.edu” in the “Address” field and “HP Jetdirect – Socket” in the “Protocol field. Then click the “Add” button.

 intranet_printing

Contact support@music.ucsd.edu for printer configuration information.

Teleconferencing

UCSD is supportive of teleconferencing activities. To this end, Faculty, Staff and Students have been setup with Zoom Pro accounts at no charge. Information on Zoom can be found here.

While it is acceptable for telematic participation in meetings, seminars and defenses, it is the Music Department's policy for users to facilitate their own sessions by using their own Skype or Zoom accounts and their own laptops.

Most of the lab and studio computers support Skype and Zoom. There is also an iMac in the CPMC 231 Faculty Conference Room which is configured with Zoom, Skype, an external USB camera, external speakers and a large LED display.

For supported events, the department has a "production" role account that can be used for Zoom, hosted by the assigned event manager for the event. Others can be added as Zoom co-hosts. For other events, faculty and students should use their own Zoom Pro accounts. It is recommended that you use your username for your "personal link", but password-protect ALL zoom sessions.

As of 3/2020, the department has several Zoom Q2n4K cameras available for checkout. Zoom Q2n4K Info (PDF).

There are two rooms in CPMC configured for podcasting via the campus https://podcast.ucsd.edu service. CPMC 127 has a camera at the back of the room (controlled by the recording staff) and audio from the house system (including the podium mic and mixer). The CPMC 136 system pulls video from the VGA projector feed and audio from the room mixer. For good audio, it may be necessary to connect a mic to the room mixers.

There is an iPad locked in a locker in CPMC 231 which supports Skype and Zoom (see Brady or Trevor for the combo). Please remember to log out of your account when you are finished. 

Scanning

As of 2009, facilities for scanning are not provided by the Department.

  1. Staff can see Becky in the front office for special projects
  2. USB scanners can be purchased at the bookstore for around $100
  3. Grad students may use the scanner in the TA office, 2nd floor of CPMC
  4. Promotional materials may be scanned in the Publicity office – see Dirk
  5. Imprints provides cost-effective scanning to PDF format including character recognition

Campus Computing

Security and Viruses

  1. University Network Security Policy
  2. Blink - Antivirus
  3. As of 2021, the Department of Music provides SentinelOne antivirus support for all faculty and staff.